FAQ – Frequently Asked Questions

1️⃣ What is the delivery time?

Orders are usually processed within 1–2 business days. Shipping time depends on the customer’s location.

2️⃣ How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use it to track your package on the carrier’s website.

3️⃣ What is your return policy?

You can return products within 14 days of delivery. Items must be unused and in original packaging. For details, visit our Returns & Exchanges page.

4️⃣ Do you offer free shipping?

Yes, we offer free shipping on all orders.

5️⃣ Are your products cruelty-free and vegan?

Yes! All products are cruelty-free and vegan-friendly.

6️⃣ How can I contact customer support?

You can reach us anytime at info.bellvian@gmail.com or via our Contact Us page.

7️⃣ Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of purchase. Contact customer support as soon as possible.